Shipping policy

Thank you for shopping with The Thumble Store. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping, and delivery.

Order Processing

All orders are processed within [PROCESSING TIME] after payment has been successfully received. Orders are processed on business days only, excluding weekends and public holidays.

If we experience a high volume of orders or unforeseen circumstances, processing times may be extended. If this happens, we will notify you as soon as possible.

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [X–X BUSINESS DAYS]
  • Express Shipping (if available): Estimated delivery within [X–X BUSINESS DAYS]
  • Other Shipping Options: [ADD DETAILS IF APPLICABLE]

Available shipping methods may vary depending on your delivery location.

Shipping Costs

Shipping charges are calculated at checkout based on your selected shipping method and delivery destination.

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [SHIPPING COST]
  • Free Shipping: Available on orders over [ORDER VALUE] (if applicable)

Any applicable taxes, duties, or additional fees will be displayed during checkout where required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Please allow [X–X HOURS] for tracking information to become available after your order has been dispatched.

Delivery Issues & Delays

While we work with trusted shipping partners, delivery times are estimates and cannot be guaranteed.

Delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • Incorrect or incomplete shipping addresses

If your package has not arrived within the expected delivery timeframe, please contact our customer support team at [CUSTOMER SUPPORT EMAIL], and we will be happy to assist you.

International Shipping

[We currently ship internationally.] / [We currently ship only within (COUNTRY).]

If international shipping is available:

  • Delivery times vary by destination and typically take [X–X BUSINESS DAYS].
  • Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country's authorities.
  • Customs processing may cause additional delivery delays beyond our estimated shipping times.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within [X DAYS] of the expected delivery date. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: [CUSTOMER SUPPORT EMAIL]

Business Hours: [BUSINESS HOURS]