Refund policy

At The Thumble Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [X DAYS] of receiving your order.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, accessories, tags, and documentation.
  • Be accompanied by proof of purchase or your order number.

We reserve the right to decline returns that do not meet these requirements.

How to Start a Return

To request a return, please contact our customer support team at [EMAIL ADDRESS] with your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your item. Please do not return products without prior authorization, as they may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME]. Depending on your payment provider or financial institution, it may take additional time for the funds to appear in your account.

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange an item for a different size, color, or replacement (where applicable), please contact us at [EMAIL ADDRESS].

Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or an alternative solution.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within [X DAYS] of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect

We will review your request promptly and, if approved, provide a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Personalized or custom-made products
  • Clearance or final sale items
  • Perishable goods (if applicable)
  • Digital products or downloadable content (if applicable)
  • Personal care or hygiene items that have been opened or used

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is damaged or defective.
  • The wrong item was sent.
  • The return is the result of an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We are not responsible for returns lost or damaged during transit.

Late or Missing Refunds

If you have not received your refund after [REFUND PROCESSING TIME], please:

  1. Check your bank account or payment method.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you still have not received your refund, contact us at [EMAIL ADDRESS], and we will be happy to assist you.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: [EMAIL ADDRESS]

Business Hours: [BUSINESS HOURS]

We appreciate your trust in The Thumble Store and are committed to making every shopping experience simple, fair, and enjoyable.